The Swift Group of Colleges, Rajpura, has established a Student Grievance Redressal Committee in strict adherence to the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023. The primary objective of this committee is to systematically address and resolve a comprehensive range of student grievances.

The committee's scope encompasses concerns related to:

• Academic Matters: Issues pertaining to curriculum, examinations, grading, and other instructional activities.
• Financial Matters: Grievances concerning fees, scholarships, financial aid, and other monetary aspects.
• Health Services: Concerns related to the provision and quality of health facilities available to students.
• Library and Other Central Services: Issues concerning access to and quality of library resources, administrative services, and other institutional facilities.

The College is committed to a zero-tolerance policy regarding the timely resolution of all student grievances, ensuring that concerns are addressed promptly and efficiently.

Objectives:

The Student Grievance Redressal Committee is constituted with the following key objectives, aimed at fostering a supportive, equitable, and efficient educational environment:

• Regulatory Compliance: To fully adhere to the provisions outlined in the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023.
• Promoting Institutional Harmony: To uphold the integrity and dignity of the College by cultivating a harmonious atmosphere, achieved through the promotion of cordial relationships among students, and between students and faculty.
• Establishing Responsive Grievance Mechanism: To provide a responsive, accountable, and readily accessible mechanism for the resolution of student grievances, ensuring prompt action to maintain a conducive educational environment within the institution.
• Tactful Conflict Resolution: To address complex situations with tact and diplomacy, aiming to alleviate feelings of oppression or dissatisfaction among students.
• Fostering Open Communication: To encourage students to articulate their grievances and problems freely and frankly, assuring them that they will not face victimization for doing so.
• Promoting Mutual Respect: To advise students to respect the rights and dignity of their peers and to exercise maximum restraint and patience during potential disagreements.
• Discouraging Incitement: To advise all students against inciting others against fellow students, teachers, or the College administration.
• Encouraging Staff Professionalism: To advise all staff members to maintain an empathetic approach towards students and to refrain from vindictive behavior for any reason.
• Ensuring Entitlement to Services: To provide support to students who may have been unjustly deprived of College services to which they are rightfully entitled.
• Enhancing Institutional Accountability: To ensure that College officials are responsive, accountable, and courteous in their interactions with students.
• Delivering Impartial Resolutions: To guarantee effective and fair resolution of student grievances through an impartial approach.

Scope of the Student Grievance Redressal Committee

The Student Grievance Redressal Committee's jurisdiction is specifically limited to addressing individual grievances of a distinct and personal nature pertaining to students. The committee is not mandated to consider grievances of a general applicability, collective concerns, or those submitted by multiple students concurrently.

Students may submit grievances to the committee concerning the following areas:

• Academic Matters: This includes issues related to coursework, examinations, grading, and other instructional aspects.
• Financial Matters:This covers concerns regarding fees, scholarships, financial aid, and other monetary aspects.
• Health Services: This pertains to the provision and quality of health-related facilities and services available to students.
• Library and Other Central Services: This encompasses grievances related to access, quality, and administration of library resources and other central institutional facilities.

Definition of 'Grievance' as per University Grants Commission (Redressal of Grievances of Students) Regulations, 2023

As defined by the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023, a 'grievance' refers to a complaint lodged by an aggrieved student regarding any decision, act, or omission by the higher education institution. This includes, but is not limited to, issues concerning:

• Admission: Problems related to the admission process, eligibility, or denial of admission.
• Fees: Disputes over fee structure, payment, refunds, or financial aid.
• Examinations and Evaluation: Concerns regarding the conduct of examinations, assessment procedures, marking, or results.
• Emergency Contact: For urgent situations, an aggrieved student or employee may directly contact Dr. .
• Facilities: Inadequacy or denial of legitimate access to amenities and services such as housing, healthcare, or library resources.
• Discrimination: Instances of discrimination or harassment based on caste, creed, religion, gender, disability, or any other form of unfair treatment.

Student Grievance Filing and Redressal Procedure

Students wishing to lodge a complaint can do so through the institute's online portal. Alternatively, grievances may be submitted via email to sgocsrc@gmail.com, or by contacting any committee member directly using their provided email addresses

Upon receiving an online complaint, the institution will refer it to the Student Grievance Redressal Committee.

Once the complaint is received, the committee will conduct a thorough inquiry and submit a detailed report with recommendations to the Head of the Institute. A copy of this report will also be provided to the aggrieved student within 15 days from the date the complaint was received.

Should the aggrieved student be dissatisfied with the committee's decision, they retain the right to file an appeal with the Principal (Appellate Authority). This appeal must be submitted within 10 days from the date of the committee's decision to seek further relief.